Return and Exchange
What is your return policy?
Our return window is 60 days! Returns and exchanges are accepted if your sneakers are:
In the original packaging
When trying on your sneaker for the first time (to test fit & comfort), please make sure to only wear them indoors, on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of any dirt, grime, etc getting on the shoe. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
How do I return or exchange my order?
Please initiate returns here. Simply drop off your shoes in the original packaging at our store. Your new exchange order will be shipped in the next 24 hours, and your refund will be initiated immediately.
Our store address is at 1.001 Block E, The Square Jaya One, 72 A, Jalan Prof Diraja Ungku Aziz, 46200, Selangor.
How much will I be refunded?
You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.
Can I return or exchange the extra shoelaces I purchased?
At this time, ALL accessories, including shoelaces and insole, are final sale.