Return and Exchange
What is your return policy?
Our return window is 7 days start from the day received! Returns are accepted if your sneakers are:
In the original packaging
When trying on your sneaker for the first time (to test fit & comfort), please make sure to only wear them indoors, on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of any dirt, grime, etc getting on the shoe. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
How do I return or exchange my order?
Please initial to fill up your refund application HERE to proceed your return request. If there are any needed products, please place an order again to save the time spent on sending the goods back and forth.
How much will I be refunded?
You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refund accordingly with 14 working days after received and verified.
Can I return or exchange the extra shoelaces I purchased?
At this time, ALL accessories, including shoelaces and insole, are final sale.